1- Contact the insurer
2- Make a formal complaint , If you are not happy with their response or if the problem can't be resolved and  If you are unhappy with an Insurance offer of settlement or scope of repairs, it is Important to have an Independent Inspection and Report to substantiate your claim when escalating with The Australian Financial Complaints Authority (AFCA).
We know all the shortcuts and tricks that Insurance companies use to significantly reduce the amount of settlement or underquote the cost of repairs needed.
WHO NEEDS AN INSURANCE ASSESSMENT? Insurance companies WHY IS IT IMPORTANT? To accurately assess claims and assist with quotations.
At Scope Building, we have vast experience working for and alongside National Insurance Builders and the largest Insurance companies in Australia